Inbound stock received, checked, and put away accurately from day one. Real-time inventory levels across all SKUs, updated as stock moves, not at the end of the day. Restock alerts, low-stock flags, and full visibility into what's on hand versus what's committed to open orders.
Ecommerce 3PL Fulfillment
That Protects Your Brand Reputation
Your customers don't know who picked and packed their order. They just know it arrived wrong, arrived late, or didn't arrive at all, and they blame you.
Navia's ecommerce 3PL fulfillment service is built around the metrics that protect your brand: 99.95% pick accuracy, 99.99% same-day dispatch, and real-time inventory visibility across every channel you sell on. Integrated with Shopify, Amazon, eBay, WooCommerce, and more - out of the box.
Why Ecommerce Brands Switch 3PL Fulfillment Providers
Most ecommerce brands don't choose their first 3PL badly on purpose. They outgrow a provider, or a provider that performed well at lower volumes starts making mistakes at scale. The problems that surface are consistent:
‣ Orders dispatched late, or not at all, during peak season
‣ Pick errors that generate returns, refund requests, and one-star reviews
‣ Inventory discrepancies that lead to overselling on one channel while stock sits idle in a warehouse
‣ No real-time visibility, chasing updates via email instead of seeing status in a dashboard
‣ Invoices with charges that weren't in the original quote
Every one of these problems ends up in front of your customer. That's what makes choosing the right ecommerce 3PL one of the most consequential operational decisions a growing brand makes.
Navia exists for brands that have learned this the hard way, and for those who want to get it right the first time.
Ecommerce 3PL Fulfillment Services, End to End
Receiving and Inventory Management
Pick and Pack Fulfillment
99.95% pick accuracy. Orders picked to your specification, whether that's standard packaging, branded boxes, tissue paper and inserts, or specific SKU combinations. We handle single-item orders and multi-SKU orders with the same accuracy standard.
Same-Day Dispatch
99.99% of orders received by your cut-off time dispatched the same day. No backlogs, no next-day drift, no "we'll catch up tomorrow”. Your customers get accurate dispatch notifications and your brand delivers what it promised.
Multi-Channel Fulfillment
DTC, marketplace, wholesale, and subscription - from a single inventory pool. Orders flow in from Shopify, Amazon, eBay, WooCommerce, Magento, BigCommerce, and Squarespace simultaneously. Inventory is allocated and updated in real time across all channels so you're never overselling on one while turning away orders on another.
Amazon FBA Prep
For brands selling on Amazon, we handle FBA prep - labelling, bundling, poly-bagging, and cartonisation to Amazon's requirements - before forwarding stock to Amazon fulfilment centres. Done right, first time, without placement delays.
Kitting and Subscription Box Fulfillment
Subscription boxes, promotional bundles, gift sets, and product launches - our team handles the assembly and kitting to your brief. High-volume kitting runs managed without compromising dispatch accuracy on your regular order flow.
Returns Management
Every return received, inspected, and processed to your specification - restock, quarantine, or dispose. Real-time returns data in your dashboard. Customers get their refund or exchange resolved quickly; you get your inventory reconciled accurately.
Branded Packaging and Unboxing Experience
Your packaging spec is your brand. We work to it. Custom boxes, branded tape, inserts, tissue paper, personalised notes - whatever the unboxing experience looks like for your customers, we execute it consistently at scale.
Ecommerce 3PL Software That Connects to Everything You Already Use
The NaviaHub is our supply chain visibility platform, and for ecommerce brands, it's the difference between running your fulfilment operation and being run by it.
Every Navia ecommerce 3PL customer gets full access at no extra charge.
What the NaviaHub gives ecommerce brands:
‣ Real-time inventory visibility: Live stock levels by SKU, by location, by channel. No waiting for a warehouse report. No discrepancies between what your storefront says is in stock and what's actually on the shelf. Your team, your customer service, and your buying function all see the same live number.
‣ Order tracking from placement to delivery: Every order - picked, packed, dispatched, in transit, delivered. Your customer service team can answer "where's my order?" without emailing the warehouse. Your operations team can see the full order flow without chasing.
‣ Multi-channel inventory sync: Inventory updates push to all connected sales channels in real time. When an item sells on Amazon, Shopify stock adjusts immediately. No overselling. No manual reconciliation.
‣ 50+ ecommerce KPI reports: Pick accuracy by SKU, dispatch rates, returns processing times, inbound receiving turnaround, carrier performance, channel-level order volumes, updated continuously, not monthly. If something is trending wrong, you'll see it before it becomes a customer complaint.
‣ Returns dashboard: Every return tracked from inbound scan to final resolution. Stock status updated automatically. Full visibility without manual processing on your end.
Connect
Create and manage contractsand purchase orders
Hub
Complete freightforwarding solution
Api
Integrate with yourexisting systems
Native Integrations With Every Major Ecommerce Platform
Navia connects natively with the platforms your business already runs on - no middleware, no manual exports, no data lag.
Shopify, Amazon (DTC and FBA), eBay, WooCommerce, Magento, BigCommerce, and Squarespace all integrate out of the box. ERP and WMS platforms connect via REST API.
Orders flow in automatically from every connected channel. Inventory updates push back out in real time. Everything is visible in a single dashboard in the NaviaHub.
If you use a platform not listed here, speak to our team - our integration capability extends beyond the list above.
Not Every 3PL Is Built for Ecommerce - Here's What to Look For
Traditional 3PL providers are built around bulk movements - pallets in, pallets out. Ecommerce fulfillment is a different operation entirely: individual orders, multiple SKUs, multiple channels, customer-facing packaging standards, and same-day dispatch windows that don't move.
A 3PL that's right for ecommerce fulfillment needs to operate to a different standard:
Order-level accuracy, not pallet-level
Pick errors at the unit level matter in ecommerce in a way they don't in wholesale. One wrong item in one order generates a return, a refund, a customer service interaction, and potentially a lost customer. Accuracy at 99.95% or above is the threshold, not a nice-to-have.
Same-day dispatch as a default
Ask whether you can see your inventory and order status yourself, without contacting the warehouse. If the answer involves a weekly report or an account manager call, you're about to lose control of your fulfilment operation.
Real-time inventory visibility across all channels
Ecommerce brands typically sell on multiple channels simultaneously. Your 3PL's inventory system needs to sync across all of them in real time, not batch-update overnight, or you'll oversell, disappoint customers, and spend your week reconciling spreadsheets.
Native integrations with the platforms you sell on
Every manual touchpoint between your storefront and your 3PL's warehouse is a potential error and a guaranteed delay. Platform integration isn't a feature, it's a requirement.
Scalability through peak without performance degradation
Black Friday performance is the real test of an ecommerce 3PL. Anyone can hit 99% accuracy on a quiet Tuesday. The question is what happens at 4x normal volume.
The Only Ecommerce 3PL That Also Manages Your Inbound Freight
Most ecommerce 3PL providers handle what happens inside the warehouse. Your inbound freight, getting stock from your supplier to the warehouse, is a separate relationship, a separate invoice, and a separate set of people to contact when something goes wrong.
Navia manages both.
We bring your goods from factory to warehouse via our international freight forwarding service - sea freight, air freight, customs clearance - and then take them straight into our 3PL fulfilment operation. The NaviaHub gives you visibility across the entire journey: origin, transit, warehouse, and last mile.
What this means in practice:
‣ One provider accountable for the full supply chain, not two providers pointing at each other
‣ Inbound stock arrivals visible in your inventory dashboard before they hit the dock
‣ Coordinated replenishment, your freight team and your fulfilment team are the same team
‣ No gap between "freight delivered" and "available to sell", stock is receipted and available faster
For ecommerce brands that import, this is a structural advantage that standalone fulfilment providers simply can't offer.
How to Switch Ecommerce 3PL Providers Without Disrupting Your Business
Switching
Here's how Navia manages the transition:
1. Pre-transition planning: We review your current inventory, SKU profile, order volumes, channel setup, and peak season calendar before a single box moves. We map the integration requirements and confirm the timeline.
2. Integration setup and testing: Your sales channels are connected to the NaviaHub and tested against live order data before go-live. We don't switch on and hope, we confirm everything is working before your inventory moves.
3. Stock transfer: Inbound stock receipted accurately and put away with full inventory confirmation before you go live on the new setup. You see it happen in real time in the NaviaHub.
4. Go-live and hyper-care: Your account team monitors the first weeks of operation closely, dispatch rates, accuracy, integration performance, and resolves any issues before they reach your customers.
5. Ongoing account management: A dedicated account contact, not a ticket queue. Regular performance reviews. Proactive communication when something needs your attention.
Melbourne
Sydney
Brisbane
Perth
Auckland
Chicago
Los Angeles
Malaysia
Melbourne
MELBOURNE OFFICE ADDRESS AND HQ
28-32 Sky Road, Melbourne Airport, Victoria 3045
IMPORT CONTAINER FREIGHT STATION
Cito Transport – 12 Quarry Road, Tottenham, Victoria 3012
EXPORT CONTAINER FREIGHT STATION
Cito Transport – 22A Sara Grove, Tottenham, Victoria 3012
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Sydney
SYDNEY OFFICE ADDRESS
4/45 Davies Road Padstow, NSW 2211
IMPORT CONTAINER FREIGHT STATION
Arrow Transport – 10 Brunker Road, Greenacre, NSW 2190
EXPORT CONTAINER FREIGHT STATION
Price and Speed – 17 Baker Street, Banksmeadow, NSW 2019
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Brisbane
BRISBANE OFFICE ADDRESS
3/901 Kingsford Smith Drive, Eagle Farm QLD 4009
IMPORT CONTAINER FREIGHT STATION
Portgate Logistics – Wharf 5 Osprey Drive,
Port of Brisbane QLD 4178
EXPORT CONTAINER FREIGHT STATION
Portgate Logistics – Wharf 5 Osprey Drive,
Port of Brisbane QLD 4178
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Perth
PERTH OFFICE ADDRESS
5 Purdy Place, Canning Vale
Western Australia 6155
PHONE NUMBER
FAX NUMBER
Auckland
AUCKLAND OFFICE ADDRESS
Level 2, 94 Highbrook Drive,
East Tamaki 2013,
Auckland, New Zealand
TOLL FREE
PHONE
Chicago
CHICAGO OFFICE ADDRESS
200 N. Martingale Rd
Suite 400
Schaumburg, IL 60173
PHONE
Los Angeles
LOS ANGELES OFFICE ADDRESS
111 W Ocean Blvd
Suite 400
Long Beach, CA 90802
PHONE
+1 847 275 5052
Malaysia
MALAYSIA OFFICE ADDRESS
No. 19, Persiaran Bayan Indah
Bayan Bay, 11900 Bayan Lepas
Pulau Pinang, Malaysia
PHONE
+60 17 448 7736
Ready to Work with an Ecommerce 3PL That Makes Your Brand Look Good?
Accurate orders. Same-day dispatch. Real-time inventory visibility. A fulfilment partner that also manages your inbound freight. If that's the standard you need, let's talk.
Get in touch
What is ecommerce 3PL fulfillment?
Ecommerce 3PL fulfillment means outsourcing your order fulfillment operation - warehousing, picking, packing, dispatching, and returns - to a third-party logistics provider. Instead of managing your own warehouse or shipping orders yourself, your 3PL receives your stock, stores it, and fulfills orders directly to your customers as they come in from your sales channels. A good ecommerce 3PL integrates directly with your storefront and gives you real-time visibility so you're always in control, even though you're not physically handling the orders.
What's the difference between a general 3PL and an ecommerce 3PL?
General 3PL providers are typically built around bulk freight movements, pallets and containers in and out. Ecommerce fulfillment requires a fundamentally different operation: individual order picking, consumer-grade packaging, same-day dispatch windows, multi-channel inventory sync, and high SKU complexity. Not every 3PL is set up to do this accurately at scale. Navia's ecommerce fulfillment operation is purpose-built for it.
Which ecommerce platforms does Navia integrate with?
Navia integrates natively with Shopify, Amazon, eBay, WooCommerce, Magento, BigCommerce, and Squarespace. We also connect to ERP and WMS platforms via API. Orders flow in automatically from your connected channels, inventory updates push back out in real time, and you have a single view of everything in the NaviaHub.
How accurate is Navia's ecommerce pick and pack operation?
99.95% pick accuracy across all ecommerce orders. This is a measured figure, tracked in real time, and visible to every customer in the NaviaHub, not an estimate or a marketing claim. We also maintain 99.99% same-day dispatch.
Can Navia handle Amazon FBA prep?
Yes. We handle FBA prep - labelling, bundling, poly-bagging, cartonisation - to Amazon's current requirements before forwarding stock to Amazon fulfilment centres. For brands that also sell DTC, we manage both from the same inventory pool.
How does Navia handle peak season volumes?
Peak season capacity is planned and confirmed in advance, not estimated. We work with customers ahead of their peak periods to confirm volume projections, staffing, and operational setup. Our performance metrics - pick accuracy, same-day dispatch - apply year-round, not just in standard periods.
Does Navia also handle the freight forwarding to get stock into the warehouse?
Yes, and this is one of Navia's key advantages over standalone ecommerce 3PL providers. We manage international freight forwarding (sea and air) from your suppliers to our warehouse, and then take the stock straight into our fulfilment operation. You get visibility across the entire supply chain, from factory to customer,in the NaviaHub. One provider, one platform, no gap in the middle.
How does switching to Navia from another 3PL work?
We manage the full transition: pre-move planning, integration setup and testing, stock transfer with full inventory confirmation, and a hyper-care period at go-live. The goal is that your customers notice nothing, just continued accurate, on-time fulfilment under your brand.
How is Navia's ecommerce 3PL pricing structured?
Pricing covers the services you use: inbound receiving, storage, pick and pack, dispatch, returns processing, and any value-added services like kitting. We provide full line-item pricing upfront. What we quote is what you pay. Speak to our team for a proposal based on your specific volumes and requirements.