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  • Unmatched eCommerce Fulfilment

     

     

    eCommerce fulfilment that performs. We set the benchmark for the competition.

     

    Our team is backed by decades of experience and enabled by a world-beating tech stack.

     

    In a few simple steps, we can give your customers an exceptional experience, with 99.95% order accuracy and same-day fulfilment.

     

    Container unpack, receipt of goods, picking, packing and dispatch. All perfectly aligned with your brand experience.

    Our eCommerce Solutions

    eCommerce Fulfilment

     

    We make sure you know where every single unit is by managing inventory to the SKU level and pick orders with incredible precision.

    We then ensure your customer gets their order on time and at the right price, through our extensive  carrier partnerships.

    Safe Warehousing

     

    Our warehousing processes are best-in-class.

    Touted by our customers that we run on absolute best practices, keeping your products safe and stored efficiently.

    In-House Tech Stack

     

    Our sophisticated systems meticulously track to the unit-level, and integrate with your online store to fulfil orders seamlessly.

    We’ll also provide you API documentation and a Shopify App to make integration easy.

    Custom Packaging and Returns

     

    Your brand identity is paramount. We fulfill orders with your unboxing experience in mind, providing a consistently great customer experience.

    Using our tech, your customers can create returns at the click of a button and we’ll handle the entire process for you.

    Our integrations

    Navia API integrates with any ERP software using a REST API, at no additional cost.

    To get an API key and download the documentation, please talk to your account manager.

    We also integrate with all major retailers (for fulfillment via a retail partner) and eCommerce platforms such as Shopify, WooCommerce, Etsy, eBay, Amazon, Magento, SquareSpace and more. 

    Why Choose Navia?

    Leading Order Accuracy

     

    The best marker of success is a proven track record.

    We boast industry-leading DIFOT (Delivery in Full On Time) rates and a pick accuracy of 99.95%, giving you confidence we’ll delight your customers.

    What’s more, you can monitor our performance with on-demand KPI reporting to back our claims.

    Best-in-Class Tech Stack

     

    Experience the ease of our plug-and-play Navia API that saves your team hours. You can use our portal, or your information can be migrated to your own systems.

    We integrate with the most prominent online stores and marketplaces to link your online store with Navia’s systems.

    This can be set up in a matter of days while regular EDI integrations (that we also offer) can take months to configure.

    A Partner, Not a Provider

     

    Most 3PL providers will be only that, a provider. We become an extension of your team. We integrate with your systems, and our team manages your fulfilment, with minimal lift on your end.

    Partnering with us takes the load off you, giving you time to focus on more important business.

    On-Demand Reports

     

    We don’t only back our claims with data; we let you access it in real time.

    With the NaviaHub platform, you can access up to 50 ready-to-deploy reports and bespoke reporting options, which give you transparency and ultimately drive informed decision-making.

    Who we've worked with

    We sought a 3PL and forwarder who were keen to understand our business priorities and meet the challenge of attaining our key deliverables.

    Navia navigated the transition from our previous 3PL and forwarder professionally, making our challenges their challenges, ensuring that they elevated when required and communicated effectively when obstacles were too great to overcome.

    Dickies, Santa Cruz, Independent

    Navia’s 3PL offering and network, specifically in regional areas, has provided much-needed solutions for JD across Australia and New Zealand.

    They work with us to fulfil orders efficiently even in challenging situations.

    JD Sports

    Navia’s 3PL services have helped us take our business to the next level. Using their 3PL services has really allowed us to focus on what we are good at without having to worry about parcels being dispatched in a timely manner.

    The 3PL team across Sydney, Europe and USA have been nothing but amazing. We have a large range of products that is constantly changing and they have been nothing but supportive across all areas.

    SplashBlanket & Yoni Pleasure Palace

    Navia are a Global eCommerce Logistics Provider

    International office across multiple countries

    With decades of experience, Navia is a global eCommerce logistics provider with locations in 9 countries globally and a partnership network that extends far beyond this. 

    With offices in Oceania, North America, Europe, and Asia, we will connect your store with consumers in the biggest eCommerce markets worldwide.

    eCommerce Frequently Asked Questions

    Can you integrate with my online store?

    Yes, we can integrate via API into Shopify, WooCommerce, SquareSpace, Etsy, and many other e-commerce platforms.

    Will my customer get tracking information?

    Yes, our technology pushes tracking information back into your e-commerce store to provide to the customer.

    How does Navia process returns?

    Via our integrations, your customer can organise returns at the click of a button, which allows them to access a return label. We’ll then process the return and manage inventory accordingly.

    Do you offer custom packaging or kitting?

    Yes, we can provide packaging that meets your brand’s unboxing experience and kitting requirements.

    Which carriers do you use to fulfil my orders?

    We can provide you with rates with over 70 carriers, but we typically use Tier 1 carriers that ensure the safe and efficient delivery of your orders.

    Do you offer international fulfilment?

    Yes, we can fulfil orders both domestically or for dispatch to international destinations.

    Which markets can you fulfil from in-country?

    We can fulfil domestically in Australia, the USA and throughout the European Union.

    Chat with us about eCommerce

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