For time-sensitive cargo that doesn't need the fastest possible option. Standard air freight gives you significantly shorter transit times than sea freight, with full tracking and documentation management, at a cost that's more predictable than express services.
3PL Logistics Services
Navia is an international 3PL logistics provider managing warehousing, fulfilment, and distribution for businesses that can't afford errors, delays, or blind spots in their supply chain.
✔ 99.99% same-day dispatch
✔ 99.95% pick accuracy.
✔ 50+ KPI reports
✔ Full inventory visibility - live, not on request.
If your current 3PL company is making you chase updates, hide fees in your invoice, or guess whether your peak season is covered, this is what the alternative looks like.
Why Brands Switch 3PL Providers -
and What They're Looking For
The most common reasons businesses move away from their current 3PL logistics company have nothing to do with warehouse location or storage rates. They move because:
‣ They can't see their inventory in real time and are constantly chasing updates
‣ Dispatch accuracy is inconsistent - wrong items, wrong quantities, wrong addresses
‣ Peak season performance doesn't match what was promised at the start
‣ Invoices arrive with charges that weren't discussed upfront
‣ Their 3PL provider operates like a vendor, not a partner - reactive, not proactive
When you outsource fulfilment, you're handing over a significant part of your customer experience. The moment an order arrives late, incorrectly picked, or poorly packed, it's your brand that takes the hit, not your 3PL company.
Navia's 3PL services are built around one principle: you should have more visibility and more confidence in your supply chain after outsourcing, not less.
What's Included in Navia's 3PL Logistics Services
Warehousing and Storage
Secure, managed warehousing across our global facility network. We handle inbound receiving, put-away, and ongoing storage - with real-time inventory tracking so you always know what you have, where it is, and how it's moving. No more spreadsheet stock counts or waiting for a weekly report.
Pick and Pack Fulfilment
99.95% pick accuracy across all orders. Our fulfilment team picks, packs, and dispatches orders to your specification - whether that means branded packaging, kitting, or specific handling requirements for fragile or high-value goods. 99.99% of orders dispatched the same day.
Order Management and Distribution
From the moment an order is placed to the moment it's delivered, we manage the full fulfilment cycle. Our 3PL distribution services cover domestic and international shipping, carrier selection, label generation, and proof of delivery, with every step tracked and reported.
Returns Management
A clear, efficient returns process protects your customer relationships and keeps your inventory accurate. We manage inbound returns, condition assessment, restocking or disposal, and reporting - so your team isn't manually processing returns or reconciling inventory discrepancies.
Kitting and Value-Added Services
Subscription boxes, bundling, re-labelling, promotional packaging - our team handles value-added assembly and kitting as part of your 3PL fulfilment service. No need for a separate operation or additional supplier.
3PL Consulting
If you're evaluating whether to outsource fulfilment, switching from an existing 3PL provider, or scaling into new markets, our team can review your current operation and identify what a better 3PL solution looks like for your specific business. No obligation.
3PL Logistics Technology That Gives You Control, Not Dependency
The biggest fear brands have when choosing a 3PL company is losing control of their inventory and customer experience. The NaviaHub is built to eliminate that fear.
Every Navia 3PL customer gets full access to the NaviaHub, our supply chain visibility platform, included at no extra charge. For 3PL and fulfilment, it delivers:
‣ Real-time inventory visibility: Live stock levels across all SKUs and storage locations. No waiting for cycle counts or manual updates. If your inventory moves, you see it.
‣ Order tracking and status: Every order, every stage - picked, packed, dispatched, in transit, delivered. Your team can check order status without contacting us. Your customer service team has the answers they need without chasing your warehouse.
‣ 50+ KPI reports: On-time dispatch rates, pick accuracy, inbound receiving times, inventory accuracy, returns processing times, carrier performance, and more. Updated continuously, not monthly. If something is trending in the wrong direction, you'll see it before it becomes a problem.
‣ SLA performance monitoring: Your agreed service levels are tracked automatically. If we're not meeting them, the data is visible to both parties - no disputes, no surprises.
‣ ERP and eCommerce integration: The NaviaHub integrates with your existing systems via API: Shopify, WooCommerce, Amazon, eBay, Magento, Squarespace, and major ERP and WMS platforms. Orders flow in automatically. Inventory updates flow back out. No manual syncing, no data lag.
‣ Multi-channel fulfilment visibility: If you're selling across multiple channels simultaneously, direct-to-consumer, marketplace, wholesale - you get a single view of inventory and fulfilment performance across all of them.
The trust test for any 3PL provider is simple: can they operate accurately without you having to constantly chase them? With the NaviaHub, you don't need to chase. You can see everything yourself.
Connect
Create and manage contractsand purchase orders
Hub
Complete freightforwarding solution
Api
Integrate with yourexisting systems
3PL Solutions That Work With the Systems You Already Use
Switching 3PL providers shouldn't mean rebuilding your tech stack. Navia integrates with the platforms your business already runs on: eCommerce platforms: Shopify, WooCommerce, Magento, Squarespace, BigCommerce Marketplaces: Amazon (including FBA replenishment), eBay ERP systems: Integration via API to major ERP and WMS platforms Carrier networks: Multi-carrier shipping with automated label generation and tracking If you use a platform not listed here, speak to our team. Our integration capability extends beyond the list above and our technical team can assess compatibility before you commit.
What to Ask Before Signing With a 3PL Logistics Company
Most businesses don't switch 3PL providers because they found someone cheaper. They switch because their current provider failed them in a way that cost them customers, revenue, or both. Here's what to verify before you commit:
Accuracy rates - with evidence
Ask for pick accuracy, dispatch accuracy, and DIFOT figures. If the answer is a range ("typically around 98-99%") rather than a measured number, that's a red flag. Navia publishes its metrics. Ask us for them.
Real-time visibility
Ask whether you can see your inventory and order status yourself, without contacting the warehouse. If the answer involves a weekly report or an account manager call, you're about to lose control of your fulfilment operation.
System integration
Ask which platforms they integrate with, how the integration is maintained, and who is responsible if it breaks. API integrations that are set up once and never maintained create problems at exactly the wrong moment - during a product launch or peak season.
Peak season performance
Ask what their dispatch accuracy and SLA performance look like in November and December, not across an annual average. Ask whether capacity is confirmed or estimated. Ask what happens when their other clients also have peak demand simultaneously.
Pricing clarity
Ask for a full list of fees, including inbound receiving, storage, pick and pack, special handling, returns, and minimum charges. Hidden fees in 3PL invoices are one of the most consistent complaints in the industry. If a quote looks unusually simple, it probably isn't.
Scalability and flexibility
Ask what happens when your volume doubles, or drops by 40%. Ask whether they can add new channels or SKUs without significant lead time. Ask whether they have experience with your product category.
A 3PL Logistics Provider That Scales When You Do
Peak season, product launches, rapid growth, new market entry - the operational spikes that expose the limitations of the wrong 3PL company. Navia's 3PL logistics services are built to absorb volume changes without compromising accuracy or dispatch performance.
What scalability looks like in practice at Navia:
‣ Peak season capacity planned and confirmed in advance, not promised and missed
‣ Multi-location fulfilment as your business expands into new regions
‣ New channel onboarding - whether you're adding a marketplace, a wholesale channel, or a new country
‣ Freight forwarding integration - because Navia manages both international freight and 3PL, your inbound supply chain and your fulfilment operation are coordinated by the same provider. No gaps, no handover problems, no two sets of people blaming each other when something goes wrong
When you're growing, the last thing you need is a 3PL logistics company that becomes a constraint. Ours is designed to grow with you.
3PL and Freight Forwarding Under One Roof
Most 3PL providers handle what happens inside the warehouse. Most freight forwarders handle what happens before it arrives. When those two operations are managed by different companies, you get coordination gaps, split accountability, and two different teams to contact when something goes wrong.
Navia manages both.
Our international freight forwarding brings your goods from origin to our 3PL facilities. Our 3PL operations manage everything from there: receiving, storage, fulfilment, and distribution. The NaviaHub gives you visibility across the entire journey, not just one half of it.
For businesses that import and sell, this means one relationship, one platform, and no gap in the middle where problems can hide.
What to Ask Before Signing With a 3PL Logistics Company
Most businesses don't switch 3PL providers because they found someone cheaper. They switch because their current provider failed them in a way that cost them customers, revenue, or both. Here's what to verify before you commit:
Accuracy rates - with evidence
Ask for pick accuracy, dispatch accuracy, and DIFOT figures. If the answer is a range ("typically around 98-99%") rather than a measured number, that's a red flag. Navia publishes its metrics. Ask us for them.
Real-time visibility
Ask whether you can see your inventory and order status yourself, without contacting the warehouse. If the answer involves a weekly report or an account manager call, you're about to lose control of your fulfilment operation.
System integration
Ask which platforms they integrate with, how the integration is maintained, and who is responsible if it breaks. API integrations that are set up once and never maintained create problems at exactly the wrong moment - during a product launch or peak season.
Peak season performance
Ask what their dispatch accuracy and SLA performance look like in November and December, not across an annual average. Ask whether capacity is confirmed or estimated. Ask what happens when their other clients also have peak demand simultaneously.
Pricing Clarity
Ask for a full list of fees, including inbound receiving, storage, pick and pack, special handling, returns, and minimum charges. Hidden fees in 3PL invoices are one of the most consistent complaints in the industry. If a quote looks unusually simple, it probably isn't.
Scalability and flexibility
Ask what happens when your volume doubles, or drops by 40%. Ask whether they can add new channels or SKUs without significant lead time. Ask whether they have experience with your product category.
Melbourne
Sydney
Brisbane
Perth
Auckland
Chicago
Los Angeles
Malaysia
Melbourne
MELBOURNE OFFICE ADDRESS AND HQ
28-32 Sky Road, Melbourne Airport, Victoria 3045
IMPORT CONTAINER FREIGHT STATION
Cito Transport – 12 Quarry Road, Tottenham, Victoria 3012
EXPORT CONTAINER FREIGHT STATION
Cito Transport – 22A Sara Grove, Tottenham, Victoria 3012
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Sydney
SYDNEY OFFICE ADDRESS
4/45 Davies Road Padstow, NSW 2211
IMPORT CONTAINER FREIGHT STATION
Arrow Transport – 10 Brunker Road, Greenacre, NSW 2190
EXPORT CONTAINER FREIGHT STATION
Price and Speed – 17 Baker Street, Banksmeadow, NSW 2019
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Brisbane
BRISBANE OFFICE ADDRESS
3/901 Kingsford Smith Drive, Eagle Farm QLD 4009
IMPORT CONTAINER FREIGHT STATION
Portgate Logistics – Wharf 5 Osprey Drive,
Port of Brisbane QLD 4178
EXPORT CONTAINER FREIGHT STATION
Portgate Logistics – Wharf 5 Osprey Drive,
Port of Brisbane QLD 4178
PHONE NUMBER
FAX NUMBER
EXPORT EMAIL ADDRESS
IMPORT EMAIL ADDRESS
Perth
PERTH OFFICE ADDRESS
5 Purdy Place, Canning Vale
Western Australia 6155
PHONE NUMBER
FAX NUMBER
Auckland
AUCKLAND OFFICE ADDRESS
Level 2, 94 Highbrook Drive,
East Tamaki 2013,
Auckland, New Zealand
TOLL FREE
PHONE
Chicago
CHICAGO OFFICE ADDRESS
200 N. Martingale Rd
Suite 400
Schaumburg, IL 60173
PHONE
Los Angeles
LOS ANGELES OFFICE ADDRESS
111 W Ocean Blvd
Suite 400
Long Beach, CA 90802
PHONE
+1 847 275 5052
Malaysia
MALAYSIA OFFICE ADDRESS
No. 19, Persiaran Bayan Indah
Bayan Bay, 11900 Bayan Lepas
Pulau Pinang, Malaysia
PHONE
+60 17 448 7736
Looking for a 3PL Provider That Performs Without Being Chased?
Whether you're outsourcing fulfilment for the first time or ready to move away from a 3PL company that's letting you down, we're ready to show you exactly what Navia's operation looks like - metrics, platform, and all.
Get in touch
What is a 3PL logistics company?
A third-party logistics (3PL) company manages warehousing, fulfilment, and distribution on behalf of another business. Instead of running your own warehouse and fulfilment operation, you outsource it to a 3PL provider who handles receiving, storage, pick and pack, dispatch, and often returns. A good 3PL logistics provider also gives you full visibility into your inventory and order performance, and operates to clearly defined SLAs.
What's the difference between 3PL and freight forwarding?
Freight forwarding manages the international transportation of goods, from supplier to your warehouse or distribution point. 3PL manages what happens after that: storage, picking, packing, and shipping to your end customer. Navia provides both services under one roof, with a single visibility platform across the full supply chain.
What does Navia's 3PL service include?
Navia's 3PL logistics services include warehousing and storage, pick and pack fulfilment, order management and distribution, returns management, kitting and value-added services, and full supply chain visibility through the NaviaHub. ERP and eCommerce integrations are included, along with 50+ KPI reports updated in real time.
What systems does Navia's 3PL integrate with?
Navia integrates with Shopify, WooCommerce, Magento, BigCommerce, Squarespace, Amazon, and eBay, as well as major ERP and WMS platforms via API. If you use a system not listed here, speak to our team to confirm compatibility.
How accurate is Navia's fulfilment operation?
99.95% pick accuracy and 99.99% same-day dispatch rate across our 3PL operations. These figures are tracked continuously in the NaviaHub and available to all customers.
Can Navia handle peak season volumes?
Yes. Scalability for peak periods is planned and confirmed in advance, not estimated. We work with customers ahead of their peak seasons to confirm capacity, staffing, and operational adjustments. Our performance metrics apply year-round, not just in standard periods.
How does Navia's 3PL pricing work?
Navia's 3PL pricing is based on the services you use, inbound receiving, storage, pick and pack, dispatch, and any value-added services. We provide clear line-item pricing upfront. There are no hidden fees. What we quote is what you're charged.
How do I know if outsourcing to a 3PL is the right move?
If managing your own fulfilment is consuming operational resources that should be focused elsewhere, if you're struggling to scale during peak periods, or if you're expanding into markets where you don't have warehouse infrastructure, 3PL outsourcing is usually the right move. The risk is choosing the wrong provider. Speak to our team for an honest assessment of whether Navia is the right fit for your business.