Australia-Wide 3PL Logistics - Warehousing, Fulfilment, & Distribution

99.95% pick accuracy across all orders. Single-item orders and multi-SKU orders handled to the same accuracy standard, with your specification consistently executed across every order, whether that is standard packaging or specific SKU combinations.

99.99% of orders received by the cut-off time dispatched the same day. No backlogs, no next-day drift, no excuses during peak periods. Your customers get accurate dispatch notifications, and your brand delivers what it promised.

Inbound returns received, inspected, and processed to your specification - restock, quarantine, or dispose. Real-time returns visibility in the NaviaHub. Customers get resolutions quickly, and your inventory stays accurate.

Branded boxes, tissue, inserts, subscription boxes, promotional bundles, gift sets, re-labelling, and product assembly, all handled as part of your 3PL service. High-volume kitting runs managed without affecting dispatch accuracy on your regular order flow.

Orders dispatched to customers across all Australian states and territories. We manage carrier selection and rate optimisation across the national network, so customers in harder-to-reach states are not penalised on cost or transit time because your stock sits in a single capital-city warehouse. For businesses with significant volume across multiple states, we can advise on inventory positioning to reduce last-mile cost and delivery times.

Not sure whether to outsource, switch providers, or restructure your current operation? Our team will review your freight profile, order volumes, and SKU complexity and give you a straight answer on what makes sense. No obligation

Pick accuracy, dispatch rates, DIFOT. If the answer is a range or an aspiration rather than a tracked metric, move on. Navia publishes its numbers. Ask for them.

Storage, pick and pack, receiving, returns, integration setup, peak surcharges, minimum spend. Get a full rate card. If a quote looks unusually simple, it almost certainly is not.

A single Sydney or Melbourne warehouse is fine if your customers are concentrated there. If you sell nationally, ask specifically how the provider handles Perth and regional deliveries, what the freight costs look like, and whether inventory positioning across multiple locations is an option.

Not annual averages, November and December specifically. Ask how capacity is confirmed, what happens if multiple clients hit peak simultaneously, and whether SLAs are maintained or quietly suspended during high-demand periods.

Which platforms do they integrate with, how is the integration maintained, and who is responsible if it breaks. An integration set up once and never maintained creates problems at the worst possible time.

Every 3PL has exceptions. What matters is whether you find out from them or from your customer, and how quickly it is resolved. Ask for a specific example of how they have handled a fulfilment failure.

3PL pricing in Australia is typically broken into inbound receiving (per pallet or carton), storage (per pallet per week or per cubic metre), pick and pack (per order and per item), outbound dispatch and freight, and returns processing. Some providers also charge for integration setup, minimum monthly spend, long-term storage, and peak season surcharges. Navia provides a full line-item rate card before you commit. Total cost depends on your order volumes, SKU count, product dimensions, and the states you distribute to.

Yes. Navia operates 3PL facilities in Melbourne, Sydney, Brisbane, and Perth. This allows stock to be positioned closer to your customers across all major Australian markets, reducing last-mile freight costs and transit times compared to distributing from a single east coast warehouse.

The NaviaHub integrates with Shopify, WooCommerce, Amazon, eBay, Magento, BigCommerce, and Squarespace, as well as major ERP and WMS platforms via API. Orders flow in automatically, inventory updates push back in real time, and your team works from a single live data source.

Yes, and this is one of Navia's key advantages over standalone 3PL providers. We manage international freight forwarding - sea and air - from your overseas suppliers into Australia, and take the stock straight into our fulfilment operation. You get visibility across the full supply chain in the NaviaHub, one provider accountable for the whole journey, and no coordination gap between your forwarder and your warehouse.

Peak capacity is confirmed in advance for each customer, not estimated. We work through EOFY, Black Friday, and Christmas peak volumes with the same accuracy standards as standard periods - 99.99% same-day dispatch and 99.95% pick accuracy apply year-round. Speak to our team ahead of your peak season to confirm capacity and any operational adjustments.

The NaviaHub is Navia's supply chain visibility platform, included for all customers at no extra charge. For 3PL customers, it provides real-time inventory tracking by SKU and location, order status from placement to delivery, 50+ KPI reports updated continuously, returns visibility, carbon emissions reporting, and ERP and platform integration via API.

We manage the full transition: pre-move planning, integration setup and testing, stock transfer with full inventory confirmation, and a monitored go-live period. The goal is that your customers notice nothing during the switch, just continued accurate, on-time fulfilment.

Yes. While many of our customers are mid-to-large importers and retailers, we also work with smaller businesses that need a 3PL that manages the detail, accurate picking, same-day dispatch, returns handling, and real inventory visibility, rather than just providing warehouse space. Speak to our team about minimum volumes and whether Navia is the right fit for your current size.