Freight Forwarding Services Australia

When the sea freight window has closed or the cargo simply can't wait, our air freight service moves time-critical goods door-to-door fast. Full tracking, proactive exception alerts, and transparent pricing, no surprise charges when the invoice arrives.

Domestic road freight from port to warehouse, warehouse to warehouse, or wherever your cargo needs to go once it clears Australian customs. Coordinated by the same team managing your inbound freight, so there's no handover gap between your international shipment and your local delivery.

In-house, not outsourced to a third party. Our customs brokers hold current ABF licences and manage the full clearance process, classification, duty assessment, biosecurity compliance, and documentation. We're also an Australian Trusted Trader, which means faster clearance, lower intervention rates, and a recognised standard of compliance that most freight forwarding companies in Australia can't offer.

Included in your freight forwarding service, not a separate engagement. We look at your freight profile, your trade lanes, your container utilisation, and your routing, and we tell you where the inefficiencies are. Most of our clients find savings they didn't know were there.

Australian Trusted Trader (ATT) is a voluntary programme administered by the Australian Border Force that recognises businesses with a demonstrated record of customs compliance. Freight forwarders with ATT status - like Navia - benefit from streamlined customs processing, lower intervention rates, and priority clearance pathways. For importers, using an ATT-accredited forwarder means faster clearance and less risk of holds or inspections causing costly delays.

The Brown Marmorated Stink Bug (BMSB) is a biosecurity pest that Australia's DAFF treats with extreme seriousness. During BMSB season (1 September to 30 April), high-risk goods must be treated before they leave the country of origin. If your goods arrive in Australia during BMSB season without treatment, they cannot be treated here, they face re-export or destruction. Navia confirms BMSB treatment requirements and plans for treatment either onshore before customs release or at origin on every applicable shipment.

Under the China-Australia Free Trade Agreement, most goods imported from China are eligible for a 0% duty rate, but only with a valid Certificate of Origin (COO) that matches your commercial invoice HS codes exactly. ChAFTA benefits are not applied automatically. Navia's customs brokers manage COO coordination and verification as part of every China-origin shipment, so you're not leaving duty savings on the table due to a documentation mismatch.

A customs broker is specifically licensed by the Australian Border Force to lodge customs entries and manage import declarations. A freight forwarder arranges the transport itself. Many importers work with both separately, which creates coordination gaps and split accountability. Navia provides both in-house - one team, one point of contact, one set of documentation managed end to end.

Sea freight from Chinese ports to Australia typically takes 12 to 30 days port-to-port, depending on origin port (Shanghai, Ningbo, Guangzhou) and destination (Melbourne, Sydney, Brisbane, Fremantle). Door-to-door timing adds the lead time at origin and customs clearance at destination, typically 24 to 48 hours for a clean clearance, longer if biosecurity inspection or document issues arise. Navia provides realistic transit estimates for your specific trade lane when you request a quote.

Navia's team monitors every shipment through the customs and biosecurity process. If a hold is applied, we contact you immediately with the reason and the steps to resolve it, whether that's a document amendment, a biosecurity inspection, or a treatment requirement. We manage the resolution process directly with ABF and DAFF so you don't have to navigate government agencies yourself.

Yes. While many of our customers move significant container volumes, we also work with smaller importers who need a freight forwarder that manages the detail - documentation, biosecurity compliance, customs clearance, tracking - not just the transport booking. The NaviaHub gives you the same visibility regardless of your volume.

Yes. Navia is accredited under the Australian Trusted Trader programme, the Australian Border Force's supply chain security and trade facilitation scheme. Accreditation recognises businesses with secure, compliant international supply chains, and can mean streamlined border clearance, priority treatment of consignments, and other trade facilitation benefits for the cargo we manage on your behalf.